GENERAL SIGN FAQ's
Q. How Long Does it take to make a sign?
A. The length of time it takes to make a sign can vary depending in the materials, usage and complexity. Our consultants strive to meet your expectations on deadlines and turnaround time. While some projects may be ready in 24 hours, other projects make take longer to complete.
Q. What kind of maintenance does my sign need?
A. Depending on the materials, signs may need to be cleaned over time, especially outdoor signage. Our consultants can make specific recommendations for maintenance based on your sign. It's important to avoid damage from harsh cleaners. Use only a soap and water mixture and avoid any cleaning product that contains ammonia.
Q. How long will my sign last?
A. The expected lifetime of a sign depends on whether you place the sign or graphic indoor or outdoor. We use sign materials for short-term applications and also provide materials for long-term projects. Whether your sign needs to withstand the elements in an outdoor setting or needs to be located indoor, our consultants will work with you to determine the best solution for your needs.
Q. Do you have a faster turnaround time?
A. We will work hard to meet your specific needs and create your sign...quickly.
Q. How do I know that 231 Signs.com received my order?
A. You will receive an email from us confirming your order; this is sent to you upon checkout. You'll also receive an email once your order has shipped.
Q. What happens after I order my sign?
A. Once you check out, your design is sent to our state-of-the-art production facility where our design team and quality-assurance technicians ensure it's ready to go to the printer. We then schedule it to be printed and fabricated. Our quality team gives it another look to verify the quality, and then sends it on to shipping; once there, it's hand-wrapped, packaged, and turned over to a shipping carrier to be shipped to you.
Q. Can I make a correction to my order after it has been submitted?
A. Due to our next-day production on some signs, it's often impossible for changes to be made unless you immediately contact us after placing the order. If a change is necessary, contact us right away at 732-257-8848 - we'll help you make those changes as long as your call is placed within minutes of ordering. We cannot guarantee that changes can be made to any orders that have already been placed.
Q. How do I cancel an order?
A. Cancelling your order must be done within minutes of placing the order. Because we ship some orders next day, all orders immediately go into our production process. Please contact us immediately after the order is placed if you wish to cancel your order. We cannot guarantee that your order can be cancelled.
Q. What types of payment do you accept?
A. At this time, we accept Visa, Mastercard, American Express, and Discover credit cards through our online checkout. Sorry, no Bitcoin or other virtual currency at this time.
Q. Can I pay on account or by purchase order?
A. You are able to create a credit account with us for purchase orders, but certain qualifications must be met. Please call us at 732-257-8848 for details.
Q. Is my credit card information secure?
A. Absolutely. We're very serious about protecting your private information. 231Signs.com is enrolled in Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations, as well as secured by a GoDaddy Web Server Certificate.
Q. Are state taxes charged?
A. Yes, you will be charged sales tax based on the state which you are shipping to.
Q. What should I do if my organization is tax exempt?
A. No problem, you can submit your tax-exempt info by contacting us at (732) 257-8848 adding that information.
Additional Questions? We want to help. Call (732) 257-8848